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Privacy and Returns Policy

Privacy policy

Iniva is the sole user of the information submitted by you anywhere on this site. We may use information gathered in compiling anonymous research in the course of the organisation’s stated role. However, we will not sell, share, or rent personally identifiable information that you have submitted to this site to third parties.

Any personal information will be treated in accordance with the Data Protection Act 1998.

Returns policy

We appreciate your custom and will endeavour to deal with any situations regarding dissatisfaction with our service and products as quickly as possible.

To enable us to deal with your query quickly and effectively please keep all acknowledgement emails and quote your reference number in all correspondence. Your order will contain a delivery note, which you should also retain.

You have the right to cancel your order within seven days of receipt of the goods. Cancelled orders will be refunded in full on return of the goods in their original condition. We will not refund postage and packaging costs or pay for the costs of returning the goods.

We will replace any goods damaged in transit. Please return the damaged goods within seven days of receipt with proof of purchase. We will refund the cost of returning damaged goods and you will not be charged for the delivery of replacement goods.

Return goods with proof of purchase to:

Iniva
Rivington Place
London EC2A 3BA
UK

This returns policy does not affect your statutory rights.

More information

Simina Neagu
Programme Coordinator

info@iniva.org
+44 (0)20 7729 9616